We understand that unforeseen circumstances may arise, and we strive to be accommodating when possible. This policy outlines the process for cancelling appointments and receiving refunds.
- Cancellation: You may cancel your appointment by contacting us through the website’s contact form or by calling us at [Phone Number].
- Cancellation Window: To be eligible for a full refund, cancellations must be made at least [Number] hours before your scheduled appointment time. Cancellations made within [Number] hours of your appointment will be subject to a [Percentage] cancellation fee. This fee helps us cover administrative costs associated with short-notice cancellations.
- No Shows: If you miss your appointment entirely without prior cancellation, you will not be eligible for a refund.
- Refunds: Once a cancellation request is approved, we will process your refund within [Number] business days using the original payment method you used to book the appointment.